Helpdesk Service +
NConnect Helpdesk Plus is a premium maintenance and update service. It serves as an add-on for clients renewing their website care for Year 2+, or for businesses and brands that did not originally build their website with us but need expert web administration.
Programmer Less
Dramatically reduce the high recurring expense of an in-house programming team. nConnect Service Plus acts as your own professional programmer, consistently updating and maintaining your website with over 15 years of industry-leading expertise.
In-house Team
Full-time Employee Model
- Average Developer Salary1,500 - 3,000+ USD / Month
- Welfare, Hardware & SoftwareHigh recurring overhead
- Resignation & Turnover RiskVery High (Costly downtime)
Easily exceeds 50,000+ USD / Year
nConnect Helpdesk Plus
Annual Subscription Model
- Monthly Equivalent FeeStarts at a fraction of the cost
- Premium Analytics & Tool LicensesAll-inclusive (No hidden fees)
- Employee Turnover Risk0% (Always fully staffed)
Saves over 90% of your budget
Value Comparison
Why Helpdesk Plus is the ultimate long-term solution
Workflow Process
In-house Programmer
Briefing Phase
Must explain issues repeatedly and wait in task queues.
Code Modifications
High risk of disrupting the system or causing new bugs.
Follow-ups
Multiple stages of communication creating bottlenecks.
Long Delays
Hard to control timeframes, affecting marketing plans.
Helpdesk Plus
Submit Request
Easily submit tickets via Workspace tracking.
Expert Action
Systems team reviews structure and deploys actively.
Quality Assurance
Professional level cooperation and testing included.
Done within SLA
Completed strictly on time, guaranteed by SLA.
Journey Flow Experiences
Your timeline to scalable growth with nConnect Helpdesk Plus
Analysis & Handover
Our team analyzes your existing architecture, audits security protocols, and establishes direct alert systems via Workspace & LINE Official.
Restoration & Speed
Rapidly fix lingering bugs, optimize PageSpeed, update critical security patches, and deploy tracking tools getting you ready for traffic.
Continuous Operations
Submit tickets anytime to update banners, content, or consult our specialized 4-department team operating under strict quality SLAs.
Data-Driven Expansion
We analyze tracking data and behavior flow to propose UI/UX enhancements, maximizing your brand's conversion rates for true long-term scaling.
Analysis & Handover
Our team analyzes your existing architecture, audits security protocols, and establishes direct alert systems via Workspace & LINE Official.
Restoration & Speed
Rapidly fix lingering bugs, optimize PageSpeed, update critical security patches, and deploy tracking tools getting you ready for traffic.
Continuous Operations
Submit tickets anytime to update banners, content, or consult our specialized 4-department team operating under strict quality SLAs.
Data-Driven Expansion
We analyze tracking data and behavior flow to propose UI/UX enhancements, maximizing your brand's conversion rates for true long-term scaling.
The Cross-Functional Advantage
Elevate your web operations with a comprehensive specialized team. Not just IT staff, but four primary disciplines driving business conversion side-by-side.
UX/UI Designer
Designing beautiful and intuitive user experiences, making sure your brand looks premium.
Marketing Specialist
Structuring your website to align perfectly with promotional strategies and drive ultimate sales.
Data Analyst
Deploying tracking and analytics systems so every investment direction is accurately measurable.
Programmer / Dev
Coding complex systems, integrating APIs, and safeguarding operations with top-tier security.
One Ticket Solves All
Continuous Website Support and Updates
Let us manage and update your website constantly, even if it wasn't originally built by us. With Helpdesk Plus, our service ranges from performance monitoring to proactive site recommendations keeping you up to date.
Maximum Security with 2FA
A Two-Factor Authentication (2FA) layer protects your sensitive information every time a modification request is made or during system logins, guaranteeing ultimate operational security.
Real-time LINE Notifications
Link your email and LINE application to receive instant status updates and ticket notifications. Track progress easily, anywhere, right from your smartphone.
Data Support
nConnect.asia is driven by marketing outcomes. Every piece of code and design experience targets business growth, measurements, and technologies. We deeply understand back-end ecosystems combined with a marketer's lens, because we don't just look at systems—we focus intensely on your ultimate business goals.
Helpdesk Plus Features
Premium additions uplifting your website operations year-round.
Update Information
Assist in content updates keeping everything modern.
Monitor Performance
Monitor website and checking server statuses.
Suggestion
Marketing-oriented advice for better page implementations.
Analytics Report
Statistics advice based on Google Analytics for campaigns.
Zoom Service
Zoom interactions for deeper usage guidance / tech advice.
Chat Support
Chat directly with specialists. Real-person accountability.
Service Time
Select Subject
Choose the service subject
Select Point
Specify specific issue details
Upload File
Attach assets/Google Drive
Processing
System is processing request
Business Hours
- Monday - Friday09:00 AM - 05:00 PM
- Saturday - SundayClosed
Our Support team is available 24/7 for Urgent or Critical Effect cases.
Service Level Agreement (SLA)
7 - 14 Days
For general content updates, banner changes, and minor layout adjustments.
Within 3 Hours
For severe incidents such as website down, server crashes, or payment failures.
nConnect Workspace
End-to-end management systems mapping out tickets, status, and services all under one roof.
Helpdesk & Support Plus
Create, chat, and track live tickets
Chat and send files seamlessly
Service feedback rating functionality
Billing & Invoices
Transparent Billing
Download online invoices
Review full history conveniently
Team Management
Corporate level permissions
Invite staff/admins to manage systems
Frequently Asked Questions
Common questions about Helpdesk Plus services