Website Service Agreement
nConnect is committed to providing comprehensive warranty and ownership rights for websites developed for our clients.
Post-Delivery Website Warranty
nConnect Warranty Details
nConnect provides website warranties categorized as follows:
- Severe Software Damage Warranty (Lifetime)
- Data and Connection Warranty (Lifetime)
- Website Usability Warranty (Lifetime)
- Data Backup and Restoration Assistance (365 Days)
- Upload Assistance and Other Support in cases where the client is unable to perform them (365 Days)
For Lifetime warranties, the website must utilize the original software created by nConnect. If the client is unable to operate the system, technical support can be requested via our Helpdesk service.
Warranty Period
nConnect will commence the warranty period from the first day the website is made Public or on the website Training day, valid for 365 days. (Helpdesk service details can be found at www.nc.co.th/helpdesk)
Ownership Rights
Website Ownership Rights
The ownership rights of the website belong entirely to the client. This ownership grants the client full authority to manage, update, and modify all sections of the website. The ownership rights include:
- Website user management rights
- Website theme and design management rights
- Website development rights
- Partner integration rights
- Data management and processing system rights
Technology Rights
The client receives ownership rights to the website and the usage of various integrated technologies. These can be updated throughout the usage period, even if third-party technology providers modify their data in the future. Examples include:
- Facebook Developer
- Google Developer
- Google Analytics
- Google Search Console
- Data Tracking & Pixel Tracking
- Other Third-Party Services
Severe Damage Support and Care Warranty
Severe damage refers to database corruption or issues related to data theft.
nConnect utilizes Cloudflare (https://www.cloudflare.com/), a world-leading network provider, to ensure maximum security and efficiency. The warranty covers:
- Website attack (DDoS) prevention
- Spam and data theft attempt prevention
- Website data corruption or cyberattacks
- Firewalls or tools to filter unknown access, along with an Alert system that immediately notifies the Monitoring team
- Severe damage inspection: The provider will inspect the client's active server to verify data integrity
- The severe damage warranty does not cover cases where the client operates under risky conditions, such as:
- Setting passwords that are easily guessable by unauthorized parties
- Uploading malicious or unwanted files to the website or server
- Errors caused by the Server provider
- The backup system of the Server provider
This support and care are subject to the scope of the server provider. We will assist in coordinating efforts for issues that the client cannot resolve independently.
Website Data Warranty
This warranty is linked to the previous section. In the event of data loss caused by errors from the provider or the client's personnel, the following actions will be taken:
- Inspect the website data to identify the missing components
- Investigate data errors in both the Admin and Database systems
- Correct the issue by restoring the data
- If the data structure is damaged, preparations will be made to re-upload the content
- If data is damaged by the client, nConnect will assist in data inspection
- If the client initially deletes data, it will remain in the trash bin and will not be permanently deleted. The retention period for data in the trash is 30 days
- Regarding point 6, if permanent deletion is desired, it can be executed from the trash bin of each website section. Once permanently deleted, the files cannot be recovered
At nConnect, we are committed to maintaining data security for every website. For every access or modification we make, we will notify the rights owner (client) in advance. The exception is when the website is damaged, and we only need to manage the website's structure without accessing the client's internal data. This ensures privacy and compliance with personal data protection laws.
The website data warranty will be voided if data damage is caused by the client's negligence, such as setting overly simple passwords, sharing passwords, or granting website access to high-risk individuals, which is considered authorization by the client.
Data Backup and Restoration Assistance
Data Backup: We perform daily backups between 1:30 AM and 2:30 AM. During this period, the website may experience temporary latency.
Restoration Assistance (Backup & Restore)
nConnect will inspect the data prior to restoration to prevent errors. Restoring the database will result in the loss of any data updated after 2:30 AM on that day.
Data restoration is strictly reserved for necessary cases. nConnect will assist in restoring data using methods that minimally impact the database and recent updates. A full Database Restore will only be used as a last resort.
The Data Backup service is provided only upon the client's request, as this service utilizes a portion of the client's server storage space for backup purposes.
Upload Assistance and Other Support (When the client is unable to perform them)
This service is available at no additional cost for 365 days following the project delivery (upon completion of service payment). Details are as follows:
Face-to-Face Support
Scheduled on-site assistance at a workplace or a designated location (e.g., a coffee shop) for a duration of 3 hours.
HelpDesk or Remote Support
Remote assistance, consultation, and online training. Appointments must be made 14 business days in advance. In special cases, flexibility may be granted at the support staff's discretion. Each online consultation session is limited to 1.5 hours, with unlimited sessions available throughout the 365 days.
Data Update Service
Assistance with data updates for 365 days. The timeframe for this service is 7–14 business days after the provider confirms the request. This applies when the client is temporarily unable to perform the updates themselves.
Note: This is an update assistance service, not a dedicated Web Master service. Service details can be found at www.nc.co.th/helpdesk
Warranty Start Date
The warranty begins on the Training day or the Public Website day (whichever comes first). Upon this first day, the warranty and ownership handover will commence. The client is required to complete the Part 2 payment to make the website public. Full ownership transfer and the remaining payment must be completed within 14 days.
Technology Rights Reserved (Single Website Use Only)
nConnect reserves all backend system licenses strictly for the client's designated website. These licenses cannot be transferred or used with other websites.
About Training
- Zoom: Free of charge for 365 days (maximum 1.5 hours per session)
- Face to Face: 3 hours at the provider's office or another agreed-upon location
Read service details at www.nc.co.th/helpdesk
PDPA (Personal Data Protection Act)
nConnect implements a PDPA consent display and Cookie collection system on every website to improve the visitor experience. (A PDPA draft will be sent to the client for review before the website is made public).
Read more details regarding nConnect's data collection at www.nc.co.th/privacy-policy