Help Desk

The Help Desk section ensures that clients receive timely support and assistance for their websites without additional costs.

You do not need an in-house programmer to maintain your website.

HelpDesk Service is provided with no extra cost for 1 year.

Content updates or fixes will be delivered within 14 business days.

HelpDesk Features

Update Information: We update your website content at no extra charge.
Monitor Performance: Monthly checks to ensure your site performance stays healthy.
Suggestions: Best-practice guidance for adding content and operating your website.
Analytics Report: We treat every website as part of your marketing stack and provide insights to help you grow.
Zoom Service: Live Zoom sessions for onboarding and usage guidance at no cost for 365 days.
Chat Support: Expert chat assistance available throughout the year.

Fill in the booking form with the required details and submit.

Our team will reply via email with an estimated completion date.

We will confirm completion and provide update status via Email or LINE @nconnect.

HelpDesk is available only for clients whose websites are designed and developed by nConnect.
Coverage is valid for 365 days after the website is publicly launched, counted from the public launch date.
Content update requests are delivered within 14 business days after our team sends an email confirmation.
The scope includes content updates such as product updates, page content updates, or minor layout adjustments. We reserve the right not to alter the wording/content you submit, to preserve correctness and intent.
The company reserves the right to adjust timelines for cases that reasonably exceed standard conditions. We will inform you ahead of the delivery date when applicable.
Service days are counted from the date you submit information, starting on the date we send an email confirmation.
Service is provided on business days only: Monday–Friday. We are closed on Saturdays, Sundays, special company holidays, and public holidays.